Delivery and Returns
Shipping:
Shipping prices are calculated by weight at Checkout and will be 0-15kg in the below price brackets. If your order is over the weight allowed, then multiple orders will need to be placed.
Shipping World £40.00 Flat Rate – This includes export packaging.
Shipping Times
Production & Processing time The time needed to prepare an 0rder for dispatch varies. Please note that each item is handmade and unique, and no item will be the same. Items can take anywhere between 7 days and 30 days to delivery worldwide. UK delivery time are usually 7 days for stock items. If they are a out of stock item, delivery can take approximately 45 days. We always aim for a quicker dispatch time and prioritise our website orders. Custom orders or large orders may take longer.
Customs Duty & Charges
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Christabellehowie.com is not responsible for delays due to customs.
Address
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date estimated for delivery, but delivery times are not guaranteed. Please note: shipping and delivery is a third party and we cannot take responsibility for shipping time or delivery time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, breakage or destruction.
Items lost in transit
Orders sent via third party recorded delivery are subject to third party terms. Parcels are not considered lost/missing by the courier until 30 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 30 working days after the order sending date.
Terms and Conditions:
Returns
We hope that you are delighted with your purchase, however we understand that there might be times you wish to return something.
If you are not completely satisfied, please contact us as soon as possible, stating why you want to return your order.
Each handmade ceramic piece is uniquely crafted, ensuring no two are exactly alike. Variations in shape, texture, and colour make every item one of a kind. Please note that colours may appear slightly different from what you see on the website due to the artisanal glazing process and screen settings.
Please return in the original inner packaging undamaged, and then use the original outer packaging. If this has been damaged in transit please use a similarly sturdy box, ensuring all sides are well protected internally with proper protection to the item.
We can only accept returns / exchanges for up to 30 days from when you have bought the item, providing the item is unused, in original condition with inner packaging undamaged. We cannot be responsible for breakages of returned items if they are not adequately packed.
Items can only be returned/exchanged if they were purchased from our website. Please contact the stockist that you purchased the item from if you didn’t purchase from our website.
We can only refund delivery costs where an item is faulty or an error has been made on our part. We do not refund original shipping costs if you have changed your mind, and you will have to cover the cost of return shipping.
We recommend you use a insured and recorded delivery service, as we cannot be held responsible for items that get lost on their way back to us. If items are loss or damaged in transit, we cannot refund and you’ll need to claim from insurance.
If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.
Alternatively, please photograph the damaged packaging/item and email us at [email protected] or send it back to us so we can see what went wrong.
Please include your order number and name and address with your return.
As soon as we receive your order, we will process a refund within 7 working days.
Still Need Assistance?
If your question isn’t answered here, our dedicated support team is ready to help! Contact us directly through our Contact Us page or email us at [email protected].
Thank you for choosing Christabelle Howie – we’re here to ensure your journey with us is exceptional!
Return of items will not be accepted under the following conditions.
- If notified after 48hours from the date of receipt of items.
- If the original packaging has been disposed off.
- If the items are not in re-saleable condition.